FAQS
FaQs. General Information
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Are you an Australian business?
Yes we are an Australian owned company and our ABN is 46 632 980 100.
Do you have a physical store?
Our shop is located at 14 Hamilton Road, Fairfield NSW 2165.
What payment types do you accept?
We accept Credit Cards (Visa & MasterCard), Paypal and Afterpay.
Can I change/cancel my order?
Please refer to our Returns & Exchange Policy.
Do you offer Layby?
Yes, we offer Layby in-store only. So please call us on (02) 9724 6191 or visit in-store to make a booking.
Do you price match?
As we are a small independently owned and run business, we will absolutely try our best; but can not promise that we will always price match.
Can you install my car seat?
Absolutely! We offer in-store child car seat fitting carried out by a Certified Child Restraint Fitter.
The price of the fitting service is $40 per seat or $30 if you purchase a car seat from our store.
Fittings are conducted by appointment only on the weekends, so please call us on (02) 9724 6191 or visit in-store to make a booking.
Can I pick up in-store?
Absolutely, just ensure you select our Click & Collect option during check out. Please visit the Click & Collect page for more information.
Who do you use for delivery?
How long will it take for my order to arrive?
The arrival of your order will depend on your location. Once your order has been shipped, you will receive an email containing a tracking number with a link to track your item. Rough estimates of delivery timeframes for each state are listed below:
| Metro | Rural | |
|---|---|---|
| New South Wales | 1 - 2 business days | 3 - 8 business days |
| Canberra | 2 - 3 business days | 3 - 8 business days |
| Victoria | 2 - 3 business days | 3 - 8 business days |
| Queensland | 2 - 3 business days | 3 - 8 business days |
| South Australia | 2 - 3 business days | 3 - 8 business days |
| Northern Territory | 2 - 3 business days | 3 - 8 business days |
| Western Australia | 7 - 10 business days | 7 - 10 business days |
| Tasmania | 7 - 10 business days | 7 - 10 business days |
Do you deliver to PO BOX or overseas?
How come I can’t check out with large items in my cart?
What is Click & Collect?
Click & Collect is a free service that allows you to shop online, secure your order & then collect your order from our store.
What do I need to bring?
When collecting your order, you will need to bring the order confirmation, your photo identification & the credit card you used to pay for the order.
Can someone collect the order on my behalf?
If you need someone to collect your order on your behalf, you will first need to let us know. They will need a copy of the order confirmation and a valid photo identification.
How long do I have to collect my order?
Orders will be held for 14 days after being confirmed as ready for collection. If your order has not been within this time, it may be cancelled and a refund will be processed in line with our Returns & Exchange policy.
What if I need to change or cancel my order?
If you need to change or cancel your order for any reason, please contact us on (02) 9724 6191. We will need to check the current status and advise you of the options available to best accommodate your request.